Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please log in to your account at https://account.kittyclubclothing.com or contact us at kittyclub.clo@gmail.com. Once your return is accepted, we will send you the return address and further instructions via email. Items sent back without first requesting a return will not be accepted. You are responsible for arranging and paying for return shipping.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards for customers outside the European Union.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-day cooling off period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must notify us of your intention to return within 14 days of delivery, and send the item back within 14 days of that notification. We will refund the original purchase price including standard outbound shipping costs within 14 days of receiving your return.

 

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded on your original payment method within 14 days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 14 days have passed since we approved your return, please contact us at kittyclub.clo@gmail.com.